Get in touch

Last updated: 2026-11-04T16:35:08+00:00

You will not find a phone number or a contact form on this page, since a note we can check later beats a call nobody can revisit.

Email

Write to [email protected] for anything concerning this website: an error in the text, a broken link, a question about the privacy or cookie pages, or a page that pretends to be us.

Account, payment and bonus questions

Such issues are the gaming platform's responsibility, not something we take on. Use the in-account live chat for routine questions, and the platform's support email for anything formal or document-based. Unlocking accounts, releasing withdrawals or restoring bonuses is not possible through an email to us, given our lack of account access.

What to include

• We need the registered account email address in order to locate the case.
• The precise date and time, along with your time zone.
• If what went wrong shows up on screen, a screenshot helps.
• A transaction reference, needed if the query is payment-related.

Given all four items, checking a case straight away is usually possible. If they are not provided, the initial reply becomes a request for them, which wastes a day.

Response times

You will not see a promised turnaround time in hours on this page. The time you write in makes a difference, and an assurance that fails you in the dead of night is worse than making none at all. Replies follow the sequence in which messages arrive.

Complaints

Should the platform's reply not fix your issue, request it in writing and take it further through the operator's complaints procedure. Once that route is used up, escalate to the licensing authority, whose contact details sit in the platform's footer.